FAQ
The Loyal Brand: Your Personalized Branding Partner
We are a full-service branding company offering apparel printing, signage, and promotional product branding solutions. Our goal is to help businesses build their brand and stand out in the market.
Frequently Asked Questions:
Q: What is your turnaround time? A: Our production time starts once we have received your final approval after payment. Allow 12-15 working days (2-3 weeks) for production, after which we'll reach out to schedule delivery.
Q: How does the process work from quote to delivery? A: We'll write a free quote based on your requirements. If you agree, we'll send an invoice. After payment, we'll send a mock-up design for approval. Once approved, we'll send the order into production and schedule delivery upon completion (12-15 working days).
Q: What's your minimum quantity order for t-shirts? Can they be different sizes and styles? A: There's no minimum quantity. We offer individual and bulk pricing starting at 25+ pieces, which can be split between sizes and colors as long as the design stays the same.
Q: What's the setup charge for? A: A $40 setup charge covers the costs of preparing necessary tools, equipment, and making design modifications for production. A separate design fee may apply if a design needs to be created.
Q: Do you offer wholesale pricing for large orders? A: Yes, we offer wholesale and bulk discounts.
Q: Are your shirts high quality? A: Yes! Our standard t-shirt is a blend of ring-spun cotton and polyester (Bella Canvas 3001CVC). We don't use budget t-shirts unless requested.
Q: Do you produce everything in-house? A: Yes, we produce all apparel in-house. For large-format printing, we work with trusted partners, but all orders and products go through us first for quality control. (No drop shipping) We provide all graphic design in-house, including for signage and promotional products.
Q: How are shirts packaged? A: Shirts are sorted and folded by size and color for easy finding.
Q: Do you offer logo design services? A: Yes, we offer flat rate and hourly graphic design services. We'll provide vector art files for you to keep the rights to.
Q: Why limit graphic design changes? A: Limiting changes ensures projects stay on budget, schedule, and results in an effective and memorable logo. If not satisfied, we offer hourly design rates until approval.
Q: What products can I put my logo on? A: Apparel: T-shirts, sweatshirts, polos, hats, jackets, backpacks, bags. Signage: Yard stake signs, car magnets, storefront lettering, retractable banners, feather flags, table cloths, a-frame stands, backdrops, aluminum signs, vinyl banners, canvas, window decals. Promotional Products: Stickers, business cards, flyers, pens, notebooks, koozies, blankets, and more.
Q: Do you offer embroidery? A: No, we don't offer true stitch embroidery, but we have imprint methods like embroidered and twill patches. Photo examples available upon request.
Q: What payment methods are accepted? A: Major credit cards, PayPal, bank transfers.
Q. Do you offer payment plan options? Yes, we offer a buy now - pay later payment plan option through Affirm, a 3rd party platform at checkout.
Q: Can I get a sample before ordering? A: Yes, mock-up or sample product available, may include a fee.
Q: What is the return policy? A: We have a return policy in place, please refer to it for more information.
Q: What is the shipping policy? A: Nationwide shipping with delivery times, costs, and more outlined in the shipping policy.
Q: Do you offer rush production or shipping? A: Yes, at an additional rate of 30% of the total order.
Q: What is the privacy policy? A: Outlines collection, use, and protection of personal information, please refer to it.
Q: Do you offer bulk order discounts? A: Yes, for orders of 25 or more, please see the pricing page for details.