FAQ
The Loyal Brand: Your Personalized Branding Partner
We are a full-service branding company offering apparel printing, signage, and promotional product branding solutions. Our goal is to help businesses build their brand and stand out in the market.
Frequently Asked Questions:
Q: What is your turnaround time? A: Our production time starts once we have received written proof approval. Allow 10-15 business days for production, after which we'll reach out to schedule delivery.
Q: How does the process work from quote to delivery? A: We'll write a free quote based on your requirements. If you agree, we'll send an invoice. After payment, we'll send a mock-up design for approval. Once approved, we'll send the order into production and schedule delivery upon completion (10-15 business days from written proof approval).
Q: What's your minimum quantity order for t-shirts? Can they be different sizes and styles? A: We have a 24 piece minimum on apparel. Price breaks apply at 48 and 72 pieces, and orders can be split between sizes and colors as long as the design stays the same.
Q: What's the setup charge for? A: A $40 setup charge covers the costs of preparing necessary tools, equipment, and making design modifications for production. A separate design fee may apply if a design needs to be created.
Q: Do you offer wholesale pricing for large orders? A: Yes, we offer wholesale and bulk discounts.
Q: Are your shirts high quality? A: Yes! Our standard t-shirt is a blend of ring-spun cotton and polyester (Bella Canvas 3001CVC). We don't use budget t-shirts unless requested.
Q: Do you produce everything in-house? A: Yes, we produce all apparel in-house. For large-format printing, we work with trusted partners, but all orders and products go through us first for quality control. (No drop shipping) We provide all graphic design in-house, including for signage and promotional products.
Q: How are shirts packaged? A: Shirts are sorted and folded by size and color for easy finding.
Q: Do you offer logo design services? A: Yes, we offer flat rate and hourly graphic design services. Once design work is paid in full, the concept you approved is yours and we provide the vector files. Concepts you did not select, along with our working and production setup files, remain ours.
Q: Why limit graphic design changes? A: Limiting changes ensures projects stay on budget, schedule, and results in an effective and memorable logo. If not satisfied, we offer hourly design rates until approval.
Q: What products can I put my logo on? A: Apparel: T-shirts, sweatshirts, polos, hats, jackets, backpacks, bags. Signage: Yard stake signs, car magnets, storefront lettering, retractable banners, feather flags, table cloths, a-frame stands, backdrops, aluminum signs, vinyl banners, canvas, window decals. Promotional Products: Stickers, business cards, flyers, pens, notebooks, koozies, blankets, and more.
Q: Do you offer embroidery? A: Yes, embroidery is available and quoted per project. We also offer imprint methods like embroidered and twill patches. Photo examples available upon request.
Q: What payment methods are accepted? A: Major credit cards, PayPal, bank transfers.
Q. Do you offer payment plan options? Yes, we offer a buy now - pay later payment plan option through Affirm, a 3rd party platform at checkout.
Q: Can I get a sample before ordering? A: Yes, mock-up or sample product available, may include a fee.
Q: What is the return policy? A: We have a return policy in place, please refer to it for more information.
Q: What is the shipping policy? A: Nationwide shipping with delivery times, costs, and more outlined in the shipping policy.
Q: Do you offer rush production or shipping? A: Yes, at an additional rate of 30% of the total order.
Q: What is the privacy policy? A: Outlines collection, use, and protection of personal information, please refer to it.
Q: Do you offer bulk order discounts? A: Yes, for orders of 25 or more, please see the pricing page for details.